Technology · Automated Reminders
Retention, on autopilot.
Acquisition gets the credit; follow-up earns the revenue. SMS and email sequences run across the whole patient journey (onboarding, refills, appointments, abandoned intakes, winbacks) written once, working every day, under your brand.
Active members retained
+312 this week0
One journey
Every nudge, already written
A patient's first 45 days, and the messages that keep them on protocol, sent from your brand, timed by the platform.
Welcome & what happens next
SMSWelcome to Your Brand! Your visit is with a clinician now; most reviews finish within the hour. We'll text you the moment your plan is ready.
Onboarding check-in
EmailYour first week, made simple: how to take your medication, what to expect, and how to message your care team, all in your portal.
Refill reminder, before the lapse
SMSHeads up: you have about 5 days of medication left. Your refill is queued; reply PAUSE if you need to change anything.
Shipment confirmation
SMSYour refill shipped 📦. Tracking is in your portal. Your clinician left a note on your progress, too.
Winback, only if they lapse
EmailWe noticed you paused. Your care plan and clinician are right where you left them; restart in two taps whenever you're ready.
Sequences are illustrative; on a demo we'll walk the real campaigns with your brand voice on them.
What runs on autopilot
The follow-up your churn curve is missing.
Refill reminders
The message goes out before the medication runs out, not after. Refills ship on time, patients stay on protocol, and revenue never lapses by accident.
Cart & intake recovery
Someone starts an intake and gets interrupted; a nudge brings them back to the exact question they left. Started flows become finished visits.
Winback campaigns
Lapsed members get a respectful, well-timed path back, with their history, care plan, and clinician intact. Restarting is two taps, not a new signup.
Appointment nudges
Confirmations, day-before reminders, and same-day nudges with a one-tap reschedule, so no-shows become reschedules instead of losses.
Onboarding sequences
The first weeks decide the lifetime. A structured welcome sequence teaches the portal, sets expectations, and builds the habit your retention depends on.
Compliant by design
Consent-based opt-ins, instant opt-outs, quiet hours, and message bodies written to be mindful of health privacy. The guardrails are built in, not bolted on.
Why it matters
Retention is the whole business.
In a recurring-care model, churn is the number everything else answers to; it sets your steady-state patient count, your lifetime value, and what a new member is worth. Reminders are how that number moves. Drag the churn slider on the earnings calculator and watch what a single point does to the projection.