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Legal

Refund Policy

Last updated August 15, 2026

This page is a summary. Fees and refunds for partner programs are governed by your signed partner agreement; patient orders are governed by the policies in the patient application.

1. Partner programs

Fees, billing, and any refunds for partner programs are governed by your signed partner agreement, which controls over this summary.

2. Patient orders

Refunds for patient medications and consultations are handled within the patient application per its policies and applicable law. Prescription medications may be non-refundable once dispensed.

3. Requesting a refund

To request a refund or raise a billing question, contact the support channel listed in your agreement or in the patient application.