Frequently asked questions

Is this covered by insurance?

Programs are cash-pay and priced transparently. Many members find it comparable to or less than insurance copays once you factor in visits and shipping.

Do I need a prescription already?

No. A licensed clinician evaluates you through the intake and prescribes only if it's appropriate. Not all patients qualify.

How fast does it ship?

If prescribed, medication typically ships within a few business days and arrives discreetly at your door.

Can I cancel anytime?

Yes. Memberships and programs can be paused or canceled at any time from your dashboard.

Does the membership include medication?

No. The membership covers access and care; medication is priced separately and is never guaranteed — it's prescribed at a clinician's discretion.

Is my information private?

At launch, your information is handled under HIPAA with the appropriate safeguards. This demo collects and stores nothing.